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Volumetric weight is the weight that is determined according to the dimensions and volume of the package for air transportation. The method of calculating volumetric weight is different in different companies. BRE Company implements the most economical calculation method that benefits the customer so that a lower volumetric weight is assigned to the customer’s shipment.
6000 / Height * Width * Length = Volumetric Weight (Note that dimensions are considered in centimeters for calculation)

From the time the parcels are delivered to the BRE Company’s logistics unit, Tehran parcels are distributed on the same day and within a maximum of 24 hours, and the delivery time for city parcels is between 24 and 72 hours, depending on the destination city or province.

Some of the most important reasons for delays in shipping may be the following:
* Inspection at the customs office of origin
* Special conditions for declaring goods at the origin
* The shipment contains special goods (such as dangerous goods, powder, liquid, etc.)
To track the cause of the delay, you can contact the support unit of the international shipping company and express mail BRE at 43623000.

The clearance time may be longer for various reasons, such as incomplete documents required for clearance or the need to obtain special permits for clearance. For detailed information on the cause of the delay, you can contact BRE Company at 43623000.

If the number of packages is less than the number delivered at the Chinese offices of BRE International Shipping and Express Mail, first check with your sender. Because in most cases, the sender has requested a smaller number of packages or a different method of delivery. If you are sure that the goods were sent by the sender, contact BRE’s support unit at 43623000 and report the issue to investigate and resolve the problem.

In the field of import: Carrying goods to Iran and receiving the shipping costs after the goods arrive in Iran and before delivering the goods to the recipient is called freight forwarding.
In the field of export: Carrying goods to the relevant destination and then receiving the shipping costs before delivering the goods to the recipient is called freight forwarding. In the case of export, if the recipient refuses to pay the postage, in addition to returning the item to the sender, the round-trip costs will be collected from him.

Payment of the shipment costs depends on the destination of the shipment.
If the recipient’s address is located in the city, in order to send the shipment outside Tehran, it is necessary to first pay and settle the invoices. If the recipient’s address is located in Tehran, the invoice payment can be made by card to card method or through a card reader.
Also, for customers who have concluded a written credit purchase contract and have the necessary credit, according to the terms of the contract and the credit limit, the possibility of receiving checks, credit payments with a specific due date, etc. is available.

Actual weight or mass weight is the weight of the goods on the scale, volumetric weight is the weight calculated based on the dimensions of the package, according to a standard formula. In air freight, the greater weight is used as the basis for calculation. Therefore, mass weight and volumetric weight are compared and whichever is greater is considered as the base weight for calculating the shipping cost.

Delays in delivery time depend on various factors. The cargo may not have cleared customs due to a disruption in the customs system, weather conditions, sudden special situations in the country, customs laws, special holidays, etc. In these cases, BRE will make every effort to deliver the shipment to the customer as soon as possible.

If the contents of the package are less than the amount stated on the invoice or the delivered goods are generally inconsistent with the goods you requested, please first check the invoice and the weight of the goods received to ensure that the sender has sent the goods correctly. If the sender confirms that the goods have been sent correctly, do not use the contents of the package under any circumstances. Repack the goods and contact BRE’s support unit and wait for the support unit’s review. It should be noted that if the goods are used or sent to another person or address or if any changes are made to the packaging, the aforementioned claim will be canceled and further follow-up of the shipment by BRE will not be possible.